Terms Of Use

1. General
   1:1 These terms and conditions apply to all orders made Online on the website sleephouse.gr and in orders that have been given over the phone. By ordering any product to the company Sleep House you agree to the following terms and conditions apply. Please read them carefully and if you have any questions call us on the telephone number 210 9317210.
   1:2 If you do not agree with the terms and conditions, then you should not proceed with the order you some product or contact via phone with the Sleep House for any order.
   1:3 Please take into consideration that the terms and conditions does not violate any legal rights.
2. Orders: Ordering from us
   2.1 When you place an order, make a cash offer in order to purchase goods. We will send you an e-mail that we received your order.Just accept we will send you a second e-mail for the confirmation of which is a private agreement between the customer and the company. If there are mistakes in the confirmation e-mail then please let us know as soon as possible in order to take the necessary actions.
   2:2 All orders are subject to acceptance. All the information entered for the sake of Sleep House should be accurate and true.
   2:3 If there is any problem with your order we are committed to inform you as soon as possible.
   2:4 All product photographs are representative, but there's a chance there's a difference in colours
   2:5 For to submit an order you will need to follow and complete step by step of the ordering process or contact us to help you or make your order by phone.
   2:6 For to submit an order you have to be a resident of Greece and over 18 years old.
3. Errors
   3:1 In the case that a product has been mispriced, we have the right to cancel the agreement between us and the order (See section 2.1).
   3:2 Any mistake has been made in the description of our products will be corrected as soon as possible.
4. Prices and payment
   4:1 All prices listed on our site include the statutory Vat.E.24%
   4:2 The total amount for all products included in the order, you will be debited, from the account which has been given us, at the same time of the order.
   4.3 We can accept payments only from accounts that have been granted by Greek banks.
   4:4 we Accept all major credit and debit cards such as VISA, Mastercard, Maestro, American express, Diners Club. We use the decrypted system safe and secure payment by Piraeus Bank.
   4:5 Must confirm that you are the holder of a debit or credit card used for the purchase of the product/s on our website or via phone order.
   4:6 All information given must be identical to those that have been set for the version of the card which you pay. In the opposite case, there may be a delay, but even cancellation of your order. Your order will be executed only if the payment has been confirmed.
   4:7 All the card holders can be controlled by the bank that issued the card to them. If the bank that issued the card refuses or for any reason does not give approval for payment to us, we have the right to cancel any transaction or agreement with you.
5. Stock products
   5:1. All products can be withdrawn at any time if it is exhausted or stop the movement.
   5:2 Any product, we can't release it due to the fact that production has stopped or has been postponed for an indefinite period of time the re-release, then the customer is compensated at 100% of the money he has given. Alternatively, you can choose a similar product.
   5:3 products that are not in stock have been estimated delivery time. This time is indicative and does not represent with accuracy the time of delivery. Is given to us by the manufacturer to have a suggested update. All our suppliers aim for the fastest possible service, but this is not always possible. In any event keep you updated on the status of your order.
6. Special dimensions
   6:1. These goods are not available in stock and are usually customized to your needs. e.x. specific dimensions of layers. It is important to be sure that you have chosen this that will cheer you up and will make your needs because the products are made specifically for you and will not be returned or changed(unless it is defective).
   6:2 as soon as these objects are created/ sent to us, then no cancellation of orders cannot be accepted as there is no obligation to refund( unless the product is defective).
7. Traditions
   7:1 Please check the products are delivered, and make sure that it is intact and that is what you have ordered.
   7:2 In the event that any of the goods you have ordered has been damaged, call us immediately to report it.
   7:3 If you understand after opening the packaging that a product has been damaged, call us to report the problem. There is a case to request photos of the damage.
   7:4 it Is your responsibility to check that you have received the correct products in accordance with the private agreement but also, possibly, the delivery notes. If you see an error, please contact us.
   7:5 Note that no order shall be sent if we do not have first contact with you.
   7:6 Please make sure that your home is located in a place which is accessible by a truck small/medium size (the size of an ambulance or a little less of a fire truck). In the event that there is a direct connection to the vehicle of delivery, please let us know in a timely manner. Otherwise we can not guarantee for delivery.
   7:A. Shipments within Attica (Athens and suburbs up to 20 km from the center of Athens).
   7:A:1 Send, the more goods with our own drivers, and our own vehicles.
   7:A:2 The delivery of the product on your order total is delivered to the floor of the apartment/ house/ area of delivery. In the event that the goods do not fit the staircase to the delivery to the ground floor.
   7:A:3 deliveries for the day, Saturday is the limited availability and may contain extra charge depending on the area.
   7:A:5 On shipments within Attica we can inform you a day before for delivery. All deliveries have a tolerance of two hours. For example to inform you that you need to be someone at home to receive from 18:00 until 20:00. The hours are limited and may not be changed. Also, we can't be in your residence or at the place of delivery at any particular time. Always there is this window of two hours.
   7:B Missions in the rest of Greece.
   7:B:1 For the rest of Greece, we work with transportation agencies. Our intention is to deliver within the time limits. However, this is not always possible. H Sleep House is not responsible for any delays, but undertakes that it will do its best to delivered all the products on time.
   7:B:2 All items are delivered by One person. Unless you have stated that you want extra person and, of course, with the corresponding charge. The guide isn't posting things on the first floor but the leaves on the ground floor of the area of delivery.
   7:B:3 In the large-sized products, the driver may need assistance to unload.
   7:B:4 πραδόσεις for the day on Saturday is available with an extra charge for which they undertake to inform the carrier.
   7:B:5 The charge for shipping to destinations outside of Attica (Athens and suburbs up to 20 km from the centre of Athens) involve sending from Athens to the central agency of the county of the property and receipt of the goods by the agency. In a different case, there may be extra charges for which we are not responsible and relate to the individual agent-agency transport has taken delivery.
8. Failure effort mission
   8:1 Please do not throw away any of your old products if you have not received your order from us. In the rare event that may create a problem sending in your area at the agreed time and day and it would be good to do not throw your old stuff until it is overwritten with the new ones have been ordered.
   8:2 Although all of us to Sleep House we are working to deliver on time and within the agreed dates and times, as a rare event could be faced with problems that might make this impossible. In the rare event that we fail to deliver we will inform you as soon as possible to arrange a new date and time that suits you. Please note that for shipments outside of athens. the distributions of the doing an external partner.
9. Risk
   9:1 we Recommend always to be a person from your side (preferably an adult) in order to pick up the goods you have ordered safely and responsibly. After you have delivered the goods to your door ( or to the space you have indicated), having your physical presence or physical presence of a third party responsible, we are not responsible of theft or loss thereof.
   9:2 If they have delivered all the goods it is recommended that the proper treatment of the customer.
10. Ελατωμματικά products
    10:1 All products are subject to a guarantee which is given by the manufacturer, depending on the company and the type and in the event that there is a defect and responsible manufacturer, the product will be replaced or repaired.
    GDPR
    The information you provide on our website are subject to processing in accordance with those set out in the section "Privacy Policy of Protection of Personal Data". The provision of your information and your use of this web site, you declare that you have taken note of the Privacy policy of our company and you provide your consent for the processing of data and information that you provide to us. Further, you agree that all information and data that you provide to us is accurate and true.

The information stored has to do with 2 fields:

The creation and maintenance of customer account in our online shop for the purpose of easier roaming user, the immediate placement of an order and the tracking of orders. The data stored used strictly for the carrying out of orders.

• Sending a message via the contact form of sleephouse.en where the customer enters the data with a view to the possibility of a response from the part to the message.

Security

For the protection of data that is transmitted through the Website is used encryption software. The decryption of your data is extremely strong and is practically inviolable.

COOKIES

Like most sites on the internet, so in the sleephouse.gr we use cookies in order to recognise the user and offer you personalized services. More specifically, the page uses cookies _ga cookie, _gat_gtag and _gid through the function of Google Analytics to track the mobility of the e-shop. Further is produced cookie e-shop which stores the information necessary for the correct operation of the e-shop. The information stored is the following: